TESTIMONIALS

“The feedback on the fires have been so exceptional that I had to leave the details for the fire and supplier at the Hotel Reception as so many guests enquire about this “mystical” electric fire.”


Meurig Jones, Portmeirion Hotel
“Lovely to be still able to receive a personal and highly professional service, knew exactly what was required in both appearance and heat output to match our requirements.”


“From our very first visit to Colwyn Fireplace Centre’s showroom, the highly knowledgeable staff knew exactly what we needed and guided us through the selection process to find our new fire and fireplace.”


Mr & Mrs Kerr, Chester

“In-store, the staff are very friendly and were happy to take the time to explain the features of various fireplaces and options available. Once ordered, it arrived within the promised time and was fitted yesterday. The subcontractors for fitting (Steven and Lewis) were very approachable, happy to answer questions and ensured we were fine with the instructions (the fireplace has a remote control) before leaving the living room as tidy as when they arrived. Very definitely recommend.”


Ian Polhill, North Wales

“In my experience an extremely professional firm run by family. They offer a full range of fires and hearths if required. The team are knowledgeable and eager to assist and advise. I was surprised to discover just how complex the fitting of a new fire can be- but from first home appraisal to final testing and approval the job is professionally done. Highly recommended.”


Alan Houghton, North Wales
“Dealing with Colwyn Fireplace has been a pleasant and professional experience. I was given my day for installation they turned up and it was finished when they said it would be.

My dealing with Richard via email have been particularly helpful and he guided me through the process of what happened next when my fireplace did not pass it’s emissions test (quite common with new installations)

A big thank you to the team and in particular Richard – and to Steven who with his team installed my fireplace. Steven was very knowledgeable and is the engineer who tested the fireplace. Thank you to Colwyn Fireplace Centre.”


Jack Smith, North Wales
“Having been let down my several local experts, who either failed to attend appointments or simply showed no interest in replacing my fireplace, Colwyn Fireplace Centre was recommended to me by a friend. From the first contact the attitude of the staff was friendly, keen and eager to help.
I was greatly impressed by the can do attitude and positive customer service that was shown throughout the process.
Following a survey, which was honest, realistic and customer based rather than sales based, a fitting was arranged in a great time frame.
The fitting itself was simply a pleasure, friendly, hard working, jovial and professional.
I was given a fully working demonstration and safety advice with regards to my new fire once it had been installed.
Simply put I cannot recommend The Colwyn Fireplace Centre highly enough, if you are looking for a top quality, professional and enjoyable experience then these ladies and gents should be your first call.
Ryan Gueli, North Wales
“I love my new gas fire and surround that was installed yesterday under social distancing measures.
The advice given to me in the showroom as to what would meet my needs, what style, heat output was all excellent as was the fitting, not a speck of dust.”
Diana Bibby, North Wales

“I’ve called here several times to ask for advice about all kinds of things and everyone I’ve spoken to has been friendly and incredibly patient with me. Nothing seems to be too much trouble, even when it’s clear I’m on a fact-finding mission rather than being ready to make a purchase. It’s a joy to be able to get helpful, knowledgeable advice in person from unhurried, non-salesy people.”

Jodi Cook, North Wales
“I’m happy to say that my wife and I are both very pleased with the two fires you have supplied.
The gas fire has made a great visual improvement to our front room now the old Canon Coleridge has been replaced and we are hoping that it will also prove much more efficient
The electric Dimplex is also a great improvement on our old Dimplex unit.
“We appreciated the knowledgable and helpful manner in which we were assisted to select a fireplace when we visited Colwyn Fireplace Centre, and the punctual and professional service given by the engineer when it was installed.”
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