I recently had the pleasure of visiting Colwyn Fireplace Centre, and I cannot praise their service enough! From the moment I stepped into their store, I was greeted with warm smiles and friendly assistance. The staff’s knowledge about their products was impressive, and they took the time to understand my needs and preferences, helping me find the perfect fireplace for my home.

The in-store experience was nothing short of brilliant. The team at Colwyn Fireplace Centre patiently answered all my questions, guiding me through various options and showcasing the latest designs. They never pressured me into making a quick decision, which made the entire process much more comfortable and enjoyable.

When it came time for installation, I was equally impressed. The installation team was punctual, professional, and incredibly skilled. They worked diligently to set up the fireplace, demonstrating their expertise every step of the way. However, what really stood out was their ability to handle challenges with ease.

During the installation, the team encountered difficulty in getting the flue liner down the chimney. I must admit, I was concerned about how this hurdle would be resolved. But the Colwyn Fireplace Centre team’s problem-solving skills were exceptional. They remained calm, analyzed the situation thoroughly, and devised an innovative solution to overcome the obstacle. I was thoroughly impressed with their dedication to completing the installation to the highest standard, regardless of the challenges they faced.

The fireplace looks absolutely stunning in my home, and it functions flawlessly. I couldn’t be happier with the result! The craftsmanship is evident, and I have complete confidence in the safety and efficiency of the installation.

The entire experience with Colwyn Fireplace Centre, from start to finish, was outstanding. Their dedication to customer satisfaction and their commitment to providing top-notch products and services are truly commendable.

I wholeheartedly recommend Colwyn Fireplace Centre to anyone in need of a fireplace or related products. Their team’s professionalism, expertise, and willingness to go the extra mile make them stand out among competitors. I will undoubtedly return to them for any future fireplace needs.

Thank you, Colwyn Fireplace Centre, for transforming my home and providing an exceptional customer experience!


“Simply thrilled with our whole experience purchasing a wood burning stove from Colwyn Fireplace Centre. From our first meeting with the showroom Manager, who was so helpful, knowledgeable & friendly to the successful installation the service was top class. Communication with the team, payment schedule, fitting dates to suit, information about options available and also competitive prices for the fire we chose was superb. A professional approach from all , yet friendly and relaxed. We would highly recommend this company to our family & friends. Top Class in all aspects! Thank you”

“The sales team and Eamon and Steven who installed our new Gazco fire were all wonderful
I really would recommend them if you are considering buying and installing a new fire.”

Hywel Roberts, North Wales
“Dear Richard

Please pass on our great thanks to Rachel and Charlotte at front of house at Colwyn Fireplace Centre who were so helpful and kind.
Also please thank Johnny Griffiths who installed the wood burner, he was great and very efficient and professional, the wood burner is brilliant and it’s working really well!”

John and Sandra, North Wales
“Super-friendly atmosphere in the showroom, typical of experienced and confident practicioners…. and so It proved.
Richard and the team gave good advice so we got the right fires In the right places after a home assessment.
The work was carried out without our presence but security, safety and integrity were never compromised.
Big, beautiful fireplaces materialised in the walls as if by magic. No mess, no drama.
New flues and chimney-coverings appeared without any roof damage. All just in time for Christmas as promised, very, very good. For our circumstances we made the right choice.”

Bernie Rogers, North Wales

“The feedback on the fires have been so exceptional that I had to leave the details for the fire and supplier at the Hotel Reception as so many guests enquire about this “mystical” electric fire.”

Meurig Jones, Portmeirion Hotel
“Lovely to be still able to receive a personal and highly professional service, knew exactly what was required in both appearance and heat output to match our requirements.”

“From our very first visit to Colwyn Fireplace Centre’s showroom, the highly knowledgeable staff knew exactly what we needed and guided us through the selection process to find our new fire and fireplace.”

Mr & Mrs Kerr, Chester

“In-store, the staff are very friendly and were happy to take the time to explain the features of various fireplaces and options available. Once ordered, it arrived within the promised time and was fitted yesterday. The subcontractors for fitting (Steven and Lewis) were very approachable, happy to answer questions and ensured we were fine with the instructions (the fireplace has a remote control) before leaving the living room as tidy as when they arrived. Very definitely recommend.”

Ian Polhill, North Wales

“In my experience an extremely professional firm run by family. They offer a full range of fires and hearths if required. The team are knowledgeable and eager to assist and advise. I was surprised to discover just how complex the fitting of a new fire can be- but from first home appraisal to final testing and approval the job is professionally done. Highly recommended.”

Alan Houghton, North Wales
“Dealing with Colwyn Fireplace has been a pleasant and professional experience. I was given my day for installation they turned up and it was finished when they said it would be.

My dealing with Richard via email have been particularly helpful and he guided me through the process of what happened next when my fireplace did not pass it’s emissions test (quite common with new installations)

A big thank you to the team and in particular Richard – and to Steven who with his team installed my fireplace. Steven was very knowledgeable and is the engineer who tested the fireplace. Thank you to Colwyn Fireplace Centre.”

Jack Smith, North Wales
“Having been let down my several local experts, who either failed to attend appointments or simply showed no interest in replacing my fireplace, Colwyn Fireplace Centre was recommended to me by a friend. From the first contact the attitude of the staff was friendly, keen and eager to help.
I was greatly impressed by the can do attitude and positive customer service that was shown throughout the process.
Following a survey, which was honest, realistic and customer based rather than sales based, a fitting was arranged in a great time frame.
The fitting itself was simply a pleasure, friendly, hard working, jovial and professional.
I was given a fully working demonstration and safety advice with regards to my new fire once it had been installed.
Simply put I cannot recommend The Colwyn Fireplace Centre highly enough, if you are looking for a top quality, professional and enjoyable experience then these ladies and gents should be your first call.
Ryan Gueli, North Wales
“I love my new gas fire and surround that was installed yesterday under social distancing measures.
The advice given to me in the showroom as to what would meet my needs, what style, heat output was all excellent as was the fitting, not a speck of dust.”
Diana Bibby, North Wales

“I’ve called here several times to ask for advice about all kinds of things and everyone I’ve spoken to has been friendly and incredibly patient with me. Nothing seems to be too much trouble, even when it’s clear I’m on a fact-finding mission rather than being ready to make a purchase. It’s a joy to be able to get helpful, knowledgeable advice in person from unhurried, non-salesy people.”

Jodi Cook, North Wales
“I’m happy to say that my wife and I are both very pleased with the two fires you have supplied.
The gas fire has made a great visual improvement to our front room now the old Canon Coleridge has been replaced and we are hoping that it will also prove much more efficient
The electric Dimplex is also a great improvement on our old Dimplex unit.
“We appreciated the knowledgable and helpful manner in which we were assisted to select a fireplace when we visited Colwyn Fireplace Centre, and the punctual and professional service given by the engineer when it was installed.”
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